(416) 884-2167 hello@odyssey3d.ca

Frequently Asked Questions

Here is a list of questions we get asked the most. If you don't see what's on your mind, feel free to reach out by phone or email.
Book now

What is your turnaround?

Photos and Branded and MLS Virtual Tour Links: Next business day by 12:00PM (Friday shoots delivered Monday)
3D Walkthrough: Next business day by 5:00PM (Friday shoots delivered Monday)
Floor Plans: Within two business days (uploaded onto your virtual tour page automatically)
Aerial Photo and Video: Within two business days (uploaded onto your virtual tour page automatically)
Video Walkthrough: Within two business days (uploaded onto your virtual tour page automatically)
InstaVids: Within two business days (uploaded onto your virtual tour page automatically)
Virtual Staging: Within two business days (uploaded onto your virtual tour page automatically)
Feature Sheet Proofs: Proofs may take up to 24 hours from receipt of all photos, text and layout selection.
Feature Sheet Delivery (if proofs given approval of proof by 2PM): Your order will be printed and shipped out (or ready for pickup) within 24 hours after approval of the proof. (Shipping times vary)
If you require a quicker turnaround time please contact Anna via telephone at 1-800-410-4510 ex 226 to discuss further options. (additional fees may apply)

What areas do you service?

Our normal area of service almost all of the Greater Toronto Area (GTA): Toronto, North York, Vaughan, Brampton, Etobicoke, Mississauga, Pickering, Markham.

We can service outside of the areas but for listings more than 40 km from North York (M3J 1P3), there is an additional travel charge of $0.99/km return trip (80km included) to cover our photographer’s time getting to and from the property.​

How many photos do you take with Unlimited HDR Photography?

We take enough to showcase the property at it’s best. Capturing every angle and amenity of the home.

Upto 1300 sqft: 20-30 Photos
1300-2000 sqft: 30-40 Photos
2000-3000sqft: 40-50 Photos
3000-4000 50-60 Photos
4000+: 60+ Photos


Do you have examples of your work?

Please visit www.openhouse.odyssey3d.ca to view all examples of our work.


Do you work with lockboxes?

Yes, please mention lockbox information in the additional request’s section of our booking form at www.odyssey3d.ca/book

Where are you located?

Suite 215, 11 Arboretum Lane, North York, ON, M3J1P3

Do you service Commercial Properties?

Yes, we do! Please visit odyssey3d.ca/commercial for more information

How do you process payments?

We bill you directly upon delivery of the product. You will receive an email notifying you that your photos are ready and awaiting payment. There will be a link for you to input your credit card information through our secure payment platform – Stripe.

What are InstaVids?

InstaVids are exactly what you need if you plan on using Facebook or Instagram for marketing!

It’s a 30 second video that can be created with still photographs, video, or even your 3D Virtual tour and is edited in sequence with music.

What is Branded/MLS website?

A property website that includes the property address, photos, gallery slideshow, and a 3D Virtual tour if your order includes it. If you get additional items like floor plans and our video walkthroughs, they will be uploaded here as well.

We create two versions of this mobile friendly website. A branded one that has your photo and contact information on it with a lead generation form. This is a great way to market the property and you can share this link on any social media platform.

The unbranded one is almost an exact duplicate, it just doesn’t have your branding on it and is fully optimized for MLS.

What does Google Optimized mean?

This means that when the property address is searched on Google, the property website will usually appear on the first page of the results. (We do not guarantee this, however, most of the time this is the case)

What are your Floorplans like?

Our floor plans are taken internally wall-to-wall and provide both imperial and metric dimensions for each room. Please note the floor plans do not include ceiling heights.

Do you print feature sheets?

Yes. We work with Colourtech and UPS to print and deliver color printed feature sheets.

How long is the 3D Virtual Tour hosted for?

We host the 3D Virtual Tour on Matterport for free for 1 year. It is an additional $59 per year to extend hosting.

Can I download my 3D Virtual Tour?

You have the option to download your 3D Virtual Tour via the Showcase app. Unfortunately, right now, it is only available for Apple products.

  1. Download the Matterport 3D Showcase App on your iPhone/iPad (NOTE: Only works with iPhones or iPads).
  2. Let us know the listing address of the 3D model that you would like to download and we will provide you with a code.
  3. Enter the code exactly (case sensitive) into search on the ‘Cloud’ tab of 3D Showcase, it will find the model and allow it to be downloaded.

How much notice do you need for bookings?

The more notice the better! But generally, we can accommodate most shoots with 1-2 business days notice.

Bookings made after 5PM will be processed the next business day.

What do you do in the event of bad weather?

We do not take responsibility for weather conditions. However, we do offer free sky replacements for those gloomy, overcast days when it’s possible.

Thanks to HDR photography the weather will not impact the quality of the interior photos. Our photographers are prepared with umbrellas and can shoot in almost any kind of weather.

How long do your shoots take?

The virtual tour shoot time is based on the square footage of the home and what services are being provided. A rough idea:

Just 30 Photos: 1 hour

Unlimited HDR Photography:
Up to 3000 Sq. Feet: 1 hour
3000 Sq. Feet+ : 2 hours

Just 3D:

Up to 2000 Sq. Feet: 1 hour

2000-3000 Sq. Feet: 2.5 hours

3000-5000 Sq. Feet: 3 hours

5000 Sq. Feet+ : 4-5 hours

Unlimited HDR Photography + 3D Virtual Tour (Matterport)

Up to 1500 Sq. Feet: 1.5 hours

2000-3000 Sq. Feet: 2.5-3 hours

3000-5000 Sq. Feet: 4 hours

5000 Sq. Feet+ : 5-6 hours

Why do you charge additional for amenities?

We charge for amenities to compensate our photographers. This is done to be fair to them for their time since it usually takes a long time to get into/out of amenities and getting the approval of security on-site for amenities photos.

Not a Realtor? Need Commercial or Corporate Marketing?

Make your property stand out today!

Call (416)884-2167 or email hello@odyssey3d.ca


4700 Keele Street, 11 Arboretum Ln,
North York, ON
M3J 1P3





© 2020 Odyssey 3D | Powered by Odyssey3D

Odyssey 3D Story

Our Story on how we created Odyssey3D